Getting Support

Logs

VoxelSite logs errors and AI interactions to _studio/logs/. If something goes wrong, check there first.

Log files are plain text. You can open them in any text editor or download them via FTP.

Ask on GitHub

All product support goes through GitHub issues. Direct contact with NowSquare is only for paid development.

1. Search the existing issues to see whether someone has reported the problem.
2. Open an issue with the steps to reproduce it, what you expected, and what happened instead.
3. Include only relevant, redacted log entries from _studio/logs/. Remove API keys, passwords, customer details and other private data before posting publicly.

The more specific you are, the faster we can help. Include:

• What you did
• What you expected
• What happened instead
• The relevant log entries

What not to send

Please don't send server login credentials (FTP, SSH, hosting panel). We never log in to customer installations. This avoids any impression we could cause or be blamed for security issues.

If we need to see something specific, we'll ask for a screenshot or a log snippet.

Before opening an issue

A few things to check first:

• Check the logs in _studio/logs/
• Try a different browser to rule out extensions or cache issues
• Verify your API key is valid and has credits with your AI provider
• Check server requirements match the Requirements page

This section will grow as common issues come in through support.

Common issues

See Common Issues for solutions to the most frequently reported problems, including blank pages, missing CSS/JS, Nginx routing, and AI connection issues.