Getting Support

Logs

VoxelSite logs errors and AI interactions to _studio/logs/. If something goes wrong, check there first.

Log files are plain text. You can open them in any text editor or download them via FTP.

Opening a support ticket

Support is handled via email. Check the Support page for contact details.

1. Go to the Support page
2. Send us an email with the issue
3. Describe the issue and include the relevant log entries from _studio/logs/

The more specific you are, the faster we can help. Include:

• What you did
• What you expected
• What happened instead
• The relevant log entries

What not to send

Please don't send server login credentials (FTP, SSH, hosting panel). We never log in to customer installations. This avoids any impression we could cause or be blamed for security issues.

If we need to see something specific, we'll ask for a screenshot or a log snippet.

Before opening a ticket

A few things to check first:

• Check the logs in _studio/logs/
• Try a different browser to rule out extensions or cache issues
• Verify your API key is valid and has credits with your AI provider
• Check server requirements match the Requirements page

This section will grow as common issues come in through support.

Common issues

See Common Issues for solutions to the most frequently reported problems, including blank pages, missing CSS/JS, Nginx routing, and AI connection issues.